Delivery/Shipment Policy

Shipping Policy

We currently use SMSA Express to ship orders within Saudi Arabia and the UAE, and DHL as our courier for the rest of the world. You should receive your product within 1 week of your order confirmation.

Please note that the posted shipping time frame, if provided, may vary from item to item. The posted shipping time frame is contingent upon credit card approval and may be delayed should we experience difficulties in obtaining authorization. These shipping terms, including the terms set forth in any shipping guidelines we may now have or may later adopt, are accepted by you by placing an order with us.

All orders are dispatched with ‘No Signature Required’ and may be left at a residence deemed safe by the delivery company. We are not responsible for any loss or liability or damage that may result from leaving your package at the shipping address without a signature. If you prefer to have your order shipped with ‘Signature Required’ please contact us at [email protected] so that we may make arrangements.

We are not responsible for any international shipping delays caused by the customs clearance process.

Please note that the "Same Day Delivery" is only applicable in Abu Dhabi & Dubai and must be placed before 3:30 PM Saturday-Thursday to be included in the day's shipments.

Shipping Fees, Taxes, and International Duties:

Please note that our standard shipping worldwide is free on all orders above AED 3,000.00

If you are shipping outside the United Arab Emirates, you will be responsible and liable for all import duties, customs and local sales taxes levied by the country you are shipping to. If you live in Russia, we cannot deliver to domestic addresses due to regulations set by the Russian government.

In-Store Pick Up:

We offer free in-store pickup for all orders. As soon as your order is ready, we will send you an email confirmation letting you know that your order is ready for pickup. Please note that we cannot accept returns on items if they are left in the store without pickup for more than 10 days.